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Refund policy

Return Policy

We want you and your companion to be happy. If something isn’t quite right, we offer a 30-day return policy — you have 30 days after receiving your order to request a return.

Eligibility for Returns

To be eligible, your item must:

  • Be in the same condition you received it

  • Be in its original packaging

  • Include the receipt or proof of purchase

How to Start a Return

Email us at love@pooeymu.com to begin the return process.

Returns must be sent to:

Pooey Mu
Chemin de Torretta
Salario
20000 Ajaccio
FRANCE

Please note: Returns sent without prior authorization will not be accepted. Once your return is approved, we’ll provide a shipping label and instructions for sending your item back.

For any return-related questions, feel free to reach out to us at love@pooeymu.com.

Damages or Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Exceptions / Non-returnable Items

We do not accept returns on:

  • Sale items

  • Gift cards

Exchanges

The fastest way to get the item you want is to return the original and place a new order once your return is approved.

EU Customers: 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days — for any reason and without justification. Items must be unused, in original packaging, and accompanied by proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at love@pooeymu.com.

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